Return Policy

To start a return, you can contact us at innovabeam@gmail.com.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We offer a 15-day return policy, meaning you have 15 days from the date you received your item to request a return. To be eligible for a return, your item must be in the same condition that you received it—unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For any return inquiries, feel free to contact us at innovabeam@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 3-Day Cooling-Off Period

If merchandise is being shipped to the European Union, you have the right to cancel or return your order within 3 days for any reason, without justification. As above, your item must be in the same condition that you received it—unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at innovabeam@gmail.com.