Terms of Service

Version 2026-08-11 · Last updated 11 August 2026

1. Who we are and what these terms cover

InnovaBeam LLC, a limited liability company registered in the United States ("InnovaBeam", "we", "us"), provides a cloud-based 3D CAD design workspace at innovabeam.com and app.innovabeam.com (together, the "Service").

These Terms of Service ("Terms") form a binding agreement between you and InnovaBeam. They apply whenever you create an account, access the Service, or pay for a subscription. If you do not agree to them, do not use the Service.

Our Privacy Policy and Refund & Cancellation Policy are part of these Terms.

If you are using the Service on behalf of an organisation, you confirm you are authorised to bind that organisation, and "you" means that organisation.

2. Eligibility and accounts

• You must be at least 16 years old to create an account. If you are under 18, you may use the Service only with the involvement of a parent or guardian who accepts these Terms on your behalf.
• You must provide accurate account information and keep it up to date.
• You are responsible for activity under your account and for keeping your credentials secure. Tell us promptly at contact@innovabeam.com if you believe your account has been accessed without your permission.
• One person or organisation per account. Do not share an account between people whose access should be separately controlled.

You must accept these Terms when you create an account. If your account is later deleted — by you or by us — and you subsequently create a new one, you will be asked to accept the Terms again as they stand at that time.

3. The service

Depending on your plan, the Service may include:

• A browser-based 3D viewer, parametric shape generator, parts library and assembly tools;
• An AI assistant that produces sketches, suggestions and geometry from natural-language descriptions and uploaded references;
• Conversion and export of CAD formats such as STL, STEP, OBJ and DXF;
• Design requests fulfilled with human involvement by our specialists, where your plan includes them;
• Shareable read-only links to individual models.

Feature availability varies by plan and may change. Where a change materially reduces what a paid plan provides, we will give reasonable notice and you may cancel — see section 10.

4. Your designs and content

You keep ownership of everything you upload and everything you create using the Service, including drawings, models, specifications, prompts and files ("Your Content"). We claim no ownership of it.

To operate the Service we need your permission to handle Your Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, convert, render and display Your Content, and to create derived technical representations of it (for example triangulating a STEP file into a mesh so it can be shown in a browser). This licence exists solely to provide and support the Service, and it ends when you delete the content or your account, subject to the retention periods in our Privacy Policy.

Where your plan includes design requests fulfilled by our specialists, the deliverables we produce for you under that request are yours once the request is complete and paid for.

We do not use Your Content to train our own models. Where content is sent to a third-party AI provider to generate a response for you, it is processed under that provider's terms — see our Privacy Policy for who those providers are.

You are responsible for having the rights to everything you upload. Do not upload designs, drawings or data you are not permitted to share with a cloud service.

5. AI-generated and generated output — important limits

AI output can be wrong in ways that look plausible. Dimensions may be inconsistent, geometry may be unmanufacturable, and tolerances, materials and standards may be misapplied. You accept that risk when you use these features.

Similar output may be generated for other users. We do not guarantee that any output is unique, novel, or free of third-party rights, and you should carry out your own checks before relying on it commercially.

6. Subscriptions, billing and renewal

Paid plans are sold as subscriptions billed in advance, in US dollars, on a monthly or annual cycle depending on what you choose at checkout. Current prices and what each plan includes are shown on our pricing page.

Payment processing

Payments are processed by Stripe. Your card details are provided directly to Stripe and are never received or stored by InnovaBeam. Your use of Stripe's checkout is also subject to Stripe's own terms and privacy notice. We receive confirmation of payment, the amount, and limited details such as the country your card was issued in.

Automatic renewal

Your subscription renews automatically at the end of each billing cycle, at the then-current price for your plan, until you cancel. By subscribing you authorise us and Stripe to charge your payment method on each renewal.

Changing plan

If you move to a different plan mid-cycle, the change takes effect immediately and the difference is prorated: you are charged for the remainder of the current period on the new plan, credited for the unused remainder of the old one, and billed the difference at the time of the change.

Price changes

We may change prices. A change never affects a period you have already paid for. Existing subscribers keep their current price until we give notice; where a price increase will apply to your renewals, we will tell you by email at least 30 days before it takes effect, and you may cancel before then.

Failed payments

If a payment fails, we may retry it. We may suspend or downgrade paid features if payment remains outstanding. Where a subscription is being retried, we may keep your access active for a short grace period rather than cutting it off immediately.

Taxes

Prices are shown exclusive of any sales tax, VAT, GST or similar tax unless stated otherwise. Where we are required to collect such a tax, it will be shown at checkout and added to your total.

7. Cancellation, refunds and withdrawal rights

You may cancel at any time from your account settings. Cancellation stops future renewals. Full details, including statutory withdrawal and consumer-guarantee rights in the EU, UK, Canada and Australia, are set out in our Refund & Cancellation Policy, which forms part of these Terms.

8. Acceptable use

What we will not help build

You may not use the Service to design, model, prototype, document, market or otherwise facilitate:

• Weapons — firearms, ammunition, weapon components or accessories, explosives, or anything intended primarily to cause injury;
• Tobacco, vaping and smoking products — cigarettes, cigars, pipes, hookahs, e-cigarettes, vaporisers, heated-tobacco devices, their components, packaging or accessories;
• Alcohol production and dispensing equipment intended for commercial alcohol manufacture, and packaging or promotional items whose purpose is to market alcoholic drinks;
• Sexual and adult products — sex toys, adult novelties, and any product, packaging or imagery of a pornographic or sexually explicit nature;
• Drug paraphernalia — equipment designed for the production or consumption of controlled substances;
• Gambling devices and equipment whose primary purpose is games of chance for money;
• Counterfeit goods — parts, packaging or components designed to imitate another company's product or branding;
• Devices intended to defeat safety, emissions or security systems, including emissions-defeat components and tools whose purpose is to bypass locks, immobilisers or access controls.

Two reasons, and both are real. The first is the one above. The second is practical: several of these categories are also restricted by our payment processor, so using the Service for them puts the account you pay through at risk as well as your own.

Ordinary, lawful uses that merely touch these areas — a bottle-opener, a replacement part for a lighter, a bracket for a bar — are not what this section is aimed at. If you are unsure whether your project is affected, ask us at contact@innovabeam.com before you start; we would far rather answer that question early than cancel your work later.

General conduct

You must not:

• Upload content that infringes someone else's intellectual property, privacy or confidentiality;
• Upload malware, or attempt to gain unauthorised access to the Service, other users' data, or our infrastructure;
• Probe, scan, overload or disrupt the Service, or circumvent rate limits, plan limits or access controls;
• Scrape or bulk-extract data from the Service other than through a documented interface we provide;
• Resell, sublicense or provide the Service to third parties as your own, unless we have agreed that in writing;
• Use the Service in breach of applicable export controls or sanctions.

We may investigate suspected breaches and take action under section 11.

9. Our intellectual property

The Service itself — our software, interfaces, generators, documentation, branding and content — belongs to InnovaBeam and its licensors. These Terms grant you a limited, revocable, non-exclusive, non-transferable right to use the Service in accordance with your plan. Nothing here transfers ownership of our intellectual property to you.

You may not copy, decompile, reverse-engineer or create derivative works of the Service, except to the extent that restriction is unenforceable under laws applicable to you.

If you send us feedback or suggestions, we may use them without obligation or compensation to you.

10. Availability and changes

We aim to keep the Service available and reliable, but we do not promise uninterrupted availability. Maintenance, third-party outages and faults happen.

We may add, change or remove features. If we make a change that materially reduces the core functionality of a paid plan you are on, we will give you reasonable advance notice by email, and you may cancel and receive a pro-rata refund of the unused portion of your current paid period.

We may discontinue the Service entirely on reasonable notice, giving you an opportunity to export Your Content and refunding the unused portion of any prepaid period.

11. Suspension and termination

You may stop using the Service and delete your account at any time.

We may suspend or terminate your access if you materially breach these Terms — in particular section 8 — or where required by law, or where continued access poses a security or legal risk. Where circumstances reasonably allow, we will give you notice and an opportunity to put the breach right.

On termination: your right to use the Service ends; we will make Your Content available for export for a reasonable period where we lawfully can; and retention and deletion then follow our Privacy Policy. Terminating for breach does not entitle you to a refund, except where a refund is required by law.

Sections 4, 5, 9, 12, 13, 15 and 16 survive termination.

12. Disclaimers

To the fullest extent permitted by law, and subject to section 14, the Service is provided "as is" and "as available". We disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and any warranty that the Service or its output will be error-free, uninterrupted, secure, manufacturable, compliant with any standard, or fit for any engineering purpose.

You are responsible for keeping your own copies of anything important to you. We are not a backup service.

13. Limitation of liability

To the fullest extent permitted by law, and subject to section 14:

• We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunity, however caused;
• We are not liable for any loss, injury, damage or cost arising from a design, part or product that was manufactured, installed or relied upon based on output from the Service;
• Our total aggregate liability arising out of or relating to the Service is limited to the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) USD 100.

These limits apply to all theories of liability, including contract, tort and statute, and apply even if a limited remedy fails of its essential purpose.

14. Consumer rights that cannot be excluded

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that applicable law does not permit us to limit.

European Union and United Kingdom. If you are a consumer, you keep all mandatory rights under the consumer law of your country of residence, including remedies for services that are not as described. Nothing here deprives you of the protection of mandatory provisions of that law, and you may bring proceedings in the courts of your own country.

Australia. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you are entitled to cancel and obtain a refund of the unused portion, or compensation for a reasonably foreseeable loss or damage. You are also entitled to have the services remedied if they are not of acceptable quality and the failure is not a major failure. Where the Australian Consumer Law permits us to limit liability, our liability is limited to resupplying the services or paying the cost of having them resupplied.

Canada. If you are a consumer, you keep all mandatory rights under applicable federal and provincial consumer protection legislation, including in Quebec under the Consumer Protection Act. Where that legislation conflicts with these Terms, that legislation prevails.

United States. Some states do not allow the exclusion of certain warranties or the limitation of certain damages. Where that applies to you, the exclusions and limits above apply only to the extent permitted in your state.

15. Indemnity

If you are using the Service for business purposes, you agree to indemnify InnovaBeam against claims, losses and reasonable legal costs arising from (a) Your Content, (b) your breach of these Terms, or (c) a product or design you manufactured, sold or relied upon using the Service. This section does not apply to consumers to the extent applicable law prohibits it.

16. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules, and the courts of that State have non-exclusive jurisdiction.

This does not deprive a consumer of the protection of the mandatory law of their own country, or of the right to bring proceedings in their local courts, where applicable law gives them that right.

Before starting formal proceedings, please contact us at contact@innovabeam.com — most issues are resolved quickly this way.

EU consumers may also use the European Commission's online dispute resolution platform, and consumers elsewhere may have access to equivalent schemes in their own country.

17. Changes to these terms

We may update these Terms. The version and date at the top of this page always show the current edition.

For changes that materially affect your rights or obligations, we will give notice by email or in the Service at least 30 days before they take effect, and where required we will ask you to accept the new version. Continuing to use the Service after a change takes effect means you accept it. If you do not accept, you may cancel before it takes effect.

18. Contact

InnovaBeam LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: contact@innovabeam.com